Returns, Cancellations & Refunds

To qualify for a return, an item needs to come back to us the way it left: unused, unworn, with its tags on, and in its original packaging, along with your receipt or order confirmation (a digital copy is fine).

For multi-pack or combo products, we can only accept a return on packets that are still sealed. For instance, if a box holds 12 packets and you've opened one, the other 11 can still be returned — the opened one cannot.

Each product page tells you upfront whether that particular item is eligible for return.

Changed your mind before your order has shipped? You can cancel it — just reach out before dispatch.

Call us at +91 94243 83996 or write to support@petmitra.com to cancel an order or start a return.

We also reserve the right to cancel an order on our end — for instance, if the quantity ordered looks more like a bulk or resale purchase than personal use, or for other reasons at our discretion. If we do, we'll let you know by email or SMS.

Questions about a return or cancellation that aren't covered here? Email us at support@petmitra.com and we'll help sort it out.

Please check your order as soon as it arrives. If an item shows up damaged, defective, incorrect, or never turns up at all, let us know within 10 days of delivery so we can look into it and make it right.

Once you've sent a product back to us, we'll inspect it and confirm whether the return is approved. If it is, the refund goes back automatically to whatever payment method you originally used.

Cancelled an order instead? Same process — the amount you paid is returned to your original payment method.

Approved refunds are processed within 7 working days. From there, how quickly the money actually lands in your account depends a bit on your bank or payment provider.

We cover the cost of shipping a return back to us. If you end up paying for return shipping yourself, get in touch and we'll reimburse you.

Our vets and consultants do their best to be there at your scheduled time, every time. Occasionally, something unavoidable comes up on their end — if that happens, we'll try to give you as much notice as possible so you can decide whether to rebook or get your money back.