Grievance Redressal

Company: Dauji Healthcare and Tech Private Limited

Brand: PetMitra

Address: C-200 C, Sector Shahpura, Bhopal, Madhya Pradesh – 462016

Customer Support: info@petmitra.com

Grievance Officer: Isha Bansal

Grievance Email: petmitra.info@gmail.com

Users should provide their order/booking number, contact details, a description of the complaint and relevant supporting information.

PetMitra shall acknowledge and resolve complaints within the timelines required by applicable law. Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the grievance process must satisfy their applicable acknowledgement and redressal requirements.

Serious safety incidents, suspected medicine errors, data breaches and animal-welfare concerns shall be escalated through the relevant internal procedure.