Grooming & Pet-Care Bookings

11.1 Booking scope

The services included, duration, location, price and any additional charges shall be disclosed before booking.

11.2 Pet information

Users must disclose relevant aggression, bite history, fear, skin conditions, wounds, recent surgery, allergies and other material safety information.

11.3 Grooming risks

Grooming may involve inherent risks, including stress, skin irritation, minor cuts, nail bleeding or movement-related injury. The existence of an inherent risk does not excuse negligence or unlawful conduct.

11.4 Provider's authority

A groomer may refuse, stop or modify a service where continuing would create an unreasonable safety or welfare risk.

A groomer must not independently diagnose disease or prescribe medication unless legally qualified and authorized.

11.5 Cancellation

The cancellation deadline, late cancellation charge and refund eligibility must be displayed before the User confirms the booking.

11.6 Provider cancellation or non-attendance

If the provider cancels or fails to attend a confirmed booking, PetMitra will facilitate rescheduling or an appropriate refund, depending on the circumstances.

11.7 Injury or incident

Any material injury, escape, bite or other safety incident must be reported promptly and handled under the applicable incident procedure.

11.8 Other pet-care services

Boarding, daycare, walking, sitting, training, home visits and other services may have additional safety, admission, vaccination, cancellation and consent requirements. The relevant terms must be shown before final booking.