Medicines & Prescription Policy

7.1 Lawful sale and dispensing

PetMitra shall offer and supply medicines only through arrangements permitted by applicable law.

Prescription medicines shall be dispensed only after the legally required prescription and authorization requirements are satisfied.

7.2 Prescription validity

The User must provide a genuine, valid and sufficiently complete prescription where required.

PetMitra or the authorized dispensing channel may verify the prescription and request clarification where necessary.

7.3 Pharmacist's role

An appropriately authorized pharmacist shall perform the dispensing functions required by law.

A pharmacist may hold or reject an order where a legal or dispensing requirement is not met and may seek clarification from the prescribing veterinarian where appropriate.

7.4 Prescribing veterinarian

The prescribing veterinarian is responsible for their own clinical assessment and prescription decisions to the extent established by applicable law.

PetMitra shall not alter the clinical content of a prescription merely for commercial convenience.

7.5 Medicine substitution

Substitution shall occur only where legally permissible and in accordance with the prescription, applicable pharmacy requirements and any necessary authorization.

7.6 Administration

Users must follow the prescribing veterinarian's instructions and the applicable Product information.

Users should not independently change a prescribed dose, discontinue treatment or use another animal's prescription.

7.7 Storage and expiry

Users must follow the storage instructions and expiry information provided with the medicine.

Suspected expired, damaged, tampered or improperly supplied medicines should be reported promptly.

7.8 Medicine returns

Medicines may be subject to strict return restrictions. A return will be assessed under applicable law and the circumstances of the case.

A medicine that is wrong, damaged, expired at delivery or otherwise legally non-conforming will be handled through an appropriate complaint and remedy process.

Opened or used medicines must not be resold or returned to saleable inventory unless expressly permitted under applicable law and the relevant regulated process.

7.9 Adverse reactions

If a pet experiences a suspected adverse reaction, the User should seek veterinary advice promptly. Emergency symptoms require immediate veterinary attention.

Users should report suspected product defects or dispensing errors to PetMitra.

7.10 No self-diagnosis

Information on the Platform does not replace veterinary diagnosis or authorize self-prescribing.