Pet Food & Supplement Policy

8.1 Product suitability

Users should review the Product's species suitability, age guidance, ingredients, feeding directions, storage requirements and expiry/best-before information.

8.2 Allergies and medical conditions

Where a pet has an allergy, chronic disease, dietary restriction or is receiving medication, the User should seek appropriate veterinary advice before introducing a potentially relevant food or supplement.

8.3 Food safety complaint

Users should report suspected contamination, unusual odour, damaged seals, infestation, incorrect labelling or expired Products promptly.

Where appropriate, PetMitra may request batch information and photographs.

8.4 Opened food

Opened food and treats may ordinarily be excluded from change-of-mind returns for hygiene and safety reasons, where lawful.

This does not automatically exclude claims relating to contamination, defects, incorrect supply or other non-conformity.

8.5 Supplements

Supplements are not automatically substitutes for prescribed veterinary treatment. PetMitra does not guarantee that every supplement is suitable for every pet.